Return & Shipping Policy

1. Returns are available only for customers that purchased directly from bioliteenergy.com.
2. Customers can request a return within 30 days of the order being delivered. Items that are opened or damaged may be denied a refund or return.
3. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return.
4. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined.

Return & Refund Process:

1. Email support@bioliteenergy.com with your original order number, the item you would like to return and the reason for returning it.
2. BioLite Support will respond with a Return Authorization number and the address to ship the return to.
3. Ship the return back using a trackable method (US Postal Priority, Fedex, UPS) to the provided address with the Return Authorization number printed on the outside box.
4. The return will be processed and refunded within 48 hours of BioLite receiving it. The customer will be notified via email the moment it is complete.

Kickstarter/Crowdfunding Return & Refund Policy:

Can I cancel my pledge?

Please note that while all of our products are backed by the BioLite warranty policy, we do not currently offer refunds or returns for products purchased on Kickstarter. Crowdfunding is a critical part of what enables BioLite to grow our business, gather community feedback, and launch new products – and that requires a stable foundation from our backers where funds raised do not fluctuate once the campaign is closed. Your pledge is recognized as an investment in the design and production process and not a direct refundable payment. If you prefer to retain the ability for cancellations or refunds, please join us as a pre-order on BioLiteEnergy.com once our crowdfunding campaign is complete. If you have any further questions about our Kickstarter policy, please email support@bioliteenergy.com

Shipping Policy

We package and ship your order as soon as we get credit card authorization and verification, which can take up to 2 business days. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used include: the U.S. Postal Service (USPS), United Parcel Service (UPS), FedEx, TNT, and Purolator.

Holiday 2018 Shipping Deadlines

Buying gifts in time for Holiday? In order to ensure timely delivery please be advised of the shipping cutoffs for each region and shipping methods below:

US and Canada

Europe

Rest of World

Our current footprint allows us to directly fulfill US, Canada and European orders. For our valued customers in other parts of the world, we have partnered with Global Shopex to provide reliable, high quality fulfillment services. Please refer to Global Shopex Shipping Policy, or email support@bioliteenergy.com with any questions.